Supervisor of Clinical Therapy - Crisis Assessment Center - Nights

About the role

Performs a variety of clinical supervisory functions including leading and coordinating the daily clinical operational activities of the unit and personnel functions. Ensures the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to clinical and paraprofessional staff and patients/families. Builds, maintains, and supports a culture that fosters effective working relationships within a safe working environment. Supports the unit by providing quality psychotherapy and education to children and families and conducts clinical assessments when needed. Diagnose and treat patients independently. Establishes and maintains professional working relationships with hospital staff, physicians, community agencies, and professionals. Provides professional presentations, interviews and services that enhance the organization's visibility and reputation in the community.

Responsibilities

• Leads and supervises the daily clinical operational activities of the unit to ensure that quality care is delivered efficiently.
• Manages patient flow in coordination with other supervisors and team members.
• Oversees the delivery of patient care and coordinates admissions, discharges, transfers and responds to unforeseen events adjusting patient assignments, as needed.
• Effectively problem solves to maximize resources to maintain patient flow, quality patient care and open communication between healthcare team members/departments.
• Ensures clinical documentation is completed in a timely manner.
• Follows up with own staff floating to other areas at least once during the shift.
• Sets up and supports staff floating into unit.
• Works collaboratively with Manager and other unit leaders in meeting staffing challenges, taking accountability for impact of staffing decisions in own unit.
• Ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
• Provides effective training on skills and changes within the industry to new and current employees.
• Remains current on skills and training.
• Serves as a clinical expert.
• Plays integral role in planning for current and future clinical needs and resources.

People Leadership

• Supervises clinical and paraprofessional staff including, but not limited to, recruitment, hiring, merit recommendations, promotions, transfers, schedules, disciplinary action, performance evaluation (introductory and annual), orientation, and development.
• Supports retention of staff using professional techniques consistent with Children’s philosophy.
• Evaluates candidates for selection and provide feedback to manager using targeted selection processes.
• Onboards new employees.
• Makes weekly check-ins with new staff and preceptors to assess and coach for progress and to manage variables influencing progress (patient assignments, didactic access, etc).
• Collects and delivers feedback on a regular basis.
• Ensures educational and competency requirements are met.
• Supports leadership team in development of staff members by providing substantive feedback.
• Collaborates with leadership team when performance issues require formal performance improvement counseling.
• Delivers performance feedback.
• Knows strengths and capabilities of each staff member and the implications for training needs, scheduling.
• Recognizes and rewards staff with public and private recognition.
• Provides "in the moment" coaching, direction, and leadership for staff as necessary.
• Role models’ clinical practices to meet identified standards.
• Escalates issues beyond own decision-making authority to department manager for guidance and/or resolution.
• Works collaboratively with the leadership team and staff members in assuring a patient/family focused environment.
• Evaluates care, provides clinical problem solving, and ensures customer satisfaction.
• Ensures department activities and records are in adherence to Children’s Hospital & Medical Center and other regulatory agency standards.

Communication

• Maintains an environment of trust, fairness, consistency, and confidentiality with team members and with internal and external customers.
• Listens and seeks clarification through the rounding process.
• Completes rounding and uses findings to develop solutions to identified issues within scope of accountability.
• Represents needs and interests of direct reports to all levels of the leadership structure.
• Communicates effectively orally and in writing.
• Takes the initiative to communicate proactively and follows up on issues.

Quality, Compliance, and Safety

• Supports the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards.
• Interprets policies and procedure to nursing staff and patients/families.
• Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies.
• Promotes a safe, therapeutic, customer-friendly environment.
• Responds promptly to patient, family and staff concerns seeking to bring issues to resolution.
• Provides feedback to patient care team regarding issues.
• Demonstrates clinical knowledge needed to coach staff on day-to-day activities.
• Pursues continuous learning to gain additional knowledge in area of clinical specialty.
• Interacts effectively with members of the health care team to monitor and achieve quality patient outcomes.
• Exercises problem solving skills to optimize patient flow while maintaining quality patient care.
• Collaborates with healthcare team regarding bed management to ensure appropriate patient placement based on clinical needs.
• Measures and contributes to improvement in patient access, cycle times, and patient wait times.
• Implements area specific policies and practice guidelines in accordance with Children’s policy and regulatory standards using standardized tools and instruments.
• Holds self and others accountable for behaviors that are drivers of quality improvement.
• Completes audits of practice as defined by unit/organizational quality plan.
• Identifies, facilitates, and participates in Quality Improvement projects that enhance patient care, organizational outcomes, and/or patient satisfaction.
• Supports development and implementation of protocols for practice based on evidence.
• Edits staff and monitors compliance of staff in cohort; elevates non-compliance issues.
• Collects data on trials for new products and provides "in the moment" education on new product implementation.

Building Relationships and Service

• Buils, maintains and supports a culture that fosters effective working relationships within a safe working environment.
• Manages conflict within scope of responsibility.
• Identify service recovery strategies that preserve individual dignity.
• Knows and is articulate about area performance against service standards.
• Holds others accountable for behaviors that drive service improvement and excellence.
• Utilizes the problem solving model to independently and innovatively resolve patient problems and follows through to implement solutions.
• Rounds on patients and families daily.
• Proactively intervenes to address and/or prevent customer service issues.
• Assists to complete investigation of variance reports or other customer service issues at the direction of the manager.
• Identifies customer service issues other departments may have that affect safe, accurate, timely provision of patient care and efficient use of human and other resources.
• Supports unit Area Action Council by attending team meetings regularly.
• Supports other Clinical Supervisors in work they are trying to accomplish.

Qualifications

• Master's Degree from an accredited college or university in social work, counseling, or related field.
• Minimum 2 years' experience in behavioral health settings.
• Preferred skills and abilities: Ability to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.
• Knowledge of psychological principles, child and adolescent development, inter-relational dynamics, individual and group behavior, and behavior modification techniques.
• Interpersonal skills necessary to communicate effectively with patients and families, physicians, and other clinical professionals to gather and exchange patient information.
• Demonstrates knowledge and skill in providing age-appropriate care to children, adolescents, adults and families.
• Licenses and Certifications: Current and valid Independent Mental Health Practitioner Nebraska license or state of Nebraska eligible upon hire; State of Nebraska eligible upon hire for Independent Mental Health Practitioner license; Non-Violent Intervention training upon hire; BLS - Basic Life Support current and valid through the American Heart Association (Behavioral Health & Wellness Center only); upon hire.