Nights and Weekends Crisis Center Supervisor

Essential Duties And Responsibilities

• Supervise and support a multidisciplinary team of behavioral health professionals, peer support specialists, and other crisis center staff to ensure effective client care and program functioning.
• Ensure that crisis interventions, assessments, and stabilization services are provided in accordance with state guidelines and best practices.
• Work closely with the Crisis Center Director to implement policies, protocols, and procedures to optimize service delivery and meet program goals.
• Aid in the development, implementation, and evaluation of client care plans, ensuring they are tailored to individual needs and based on clinical assessments.
• Ensure that all staff maintain confidentiality and adhere to HIPAA and other relevant regulatory standards in all client interactions.
• Provide leadership during client admissions and discharges, guiding staff through the processes and ensuring that clients' needs are met promptly and professionally.
• Cook up and facilitate team meetings and shift handoffs, ensuring clear communication and continuity of care across shifts.
• Aid in crisis de-escalation and provide guidance on interventions as needed, utilizing a trauma-informed, person-centered approach.
• Maintain regular safety checks and supervise staff, including addressing behavioral health and medical needs as they arise.
• Conduct regular performance evaluations for team members, providing constructive feedback, mentorship, and coaching to foster professional growth.
• Train and orient new staff members on procedures, best practices, and crisis management strategies.
• Maintain accurate documentation of client care and staff activities, ensuring compliance with organizational policies and accreditation standards.
• Coordinate inventory management, ensuring that necessary supplies are available and in good condition.
• Participate in case reviews, ensuring that all necessary resources and referrals are provided to clients before discharge.
• Foster a positive and supportive team environment, addressing conflicts and concerns in a professional and timely manner.
• Support the Crisis Center Director in managing facility operations, including budget oversight, compliance audits, and the implementation of new programs or initiatives.
• Ensure staff adherence to safety protocols and guidelines during client interactions and routine operations.
• Be available to address staffing shortages or crisis situations, ensuring that there are sufficient staff to meet the needs of the program at all times.

Physical Demands

• Regularly required to stand, walk, sit, use hands to manipulate, and talk or hear.
• Must be able to occasionally lift and/or move up to 25 pounds.
• May be required to assist in physically supporting clients when necessary, especially during high-stress situations.

Work Environment

• General program/Crisis Center-based setting.
• The noise level in the work environment is usually moderate.

Supervisory Responsibilities

• Direct supervision of crisis center staff, including EMTs, peer support specialists, and QMHAs.
• Oversight of shift scheduling, performance evaluations, and team meetings.

Qualifications

• Strong leadership and interpersonal skills, with the ability to inspire and motivate staff.
• Excellent communication skills, both verbal and written, and the ability to facilitate clear and effective communication among team members.
• Ability to make critical decisions in high-pressure situations while maintaining calm and professionalism.
• Strong knowledge of trauma-informed care and best practices in behavioral health crisis intervention.
• Ability to manage and prioritize multiple tasks, ensuring that both client care and operational needs are met.
• Commitment to fostering an inclusive, collaborative, and supportive environment for both clients and staff.

Pay And Potential

• Pay: $30/hour
• Schedule: Mondays - 5pm - 1am
  Tuesdays - Off
  Wednesdays - Off
  Thursdays - 5pm - 1am
  Fridays - 5pm - 1am
  Saturdays - 4pm - 12am
  Sundays - 4pm - 12am