Supervisor, Critical Operations - Nights

About the role

At QTS Data Centers, we are a global leader in digital infrastructure, driven by purpose and innovation. Our team members are the cornerstone of our culture, and we are committed to connecting the globe for good.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure.
• Develop emergency response planning, response management, and reporting of incident and emergency situations.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Qualifications

• Knowledge, Skills, and Abilities: Excellent people skills with the ability to interface with all levels of the organization. Exceptional customer service. Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required. Ability to manage complex situations during off management hours - single point of contact. Strong written, verbal, and people skills. Ability to function in a team environment.

Skills

• Ability to manage complex situations during off management hours - single point of contact.
• Strong written, verbal, and people skills.
• Ability to function in a team environment.

Benefits

• Total Rewards: Includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• Bonus Eligibility: This role may be bonus eligible.

Pay

Competitive total rewards package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

Schedule

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.