Supervisor - Nike Lubbock

About the Role

As a Nike Retail Supervisor (Specialist), you’re the face of NIKE. Enjoy high-volume and a fast-paced environment where your diverse experience and perspective help guide customers in making the best decisions. You’ll work with your team to focus on customer service and achieve goals together. Your impact on customers' experiences is daily—from product placement to creating iconic moments. Bring your just-do-it attitude and let’s be game-changers together.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bring a positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Make customers feel welcome, care about their wants and needs, and exceed their expectations at every step.
• Operate a cash register, handle shipping and receiving duties, stock products, clean, and build visual displays with or without accommodations.
• Show up for your teammates by attending store events.
• Play by the rules, demonstrating integrity, reliability, and kindness.

Requirements

• Must be at least 18 years old.
• One year of retail or consumer service experience preferred.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Use customer service authentically to ensure customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include the ability to bend, squat, reach, climb a ladder, and stand for extended periods with or without reasonable accommodations.

Benefits

• Discounts for you and your family from Nike, Converse, and Jordan (up to 50% off).
• Accrued Paid Time Off and Holiday Pay.
• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support, and Caregiving Benefits (eligibility starts on the day you're hired for full-time and part-time employees working 20+ hours per week).
• Health Savings Accounts and Flexible Savings Accounts (after 12 months of continuous employment for full-time and part-time employees working 20+ hours per week).
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Access to support through Optum Employee Assistance Program at no cost for you and your family.
• Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates.