Supervisor - Nike Severville

About the Role

As a Retail Supervisor at Nike Factory Store, you are the face of NIKE. You will work in a high-volume, fast-paced environment, guiding customers to make the best decisions for them. You will collaborate with your team to focus on customer service and achieve goals together. Your role involves impacting customers' daily experiences, from getting product from door to floor to helping first-time customers find their dream pair.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Leading by example and delivering service in line with Nike's Service Principles to bring the consumer journey to life
• Making customers feel welcome, showing care about their wants and needs, and exceeding their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, performing shipping and receiving duties, stocking products, cleaning, and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Requirements

• Must be at least 18 years old (U.S.)
• 1 year of retail or consumer service experience preferred
• Flexibility to work nights, weekends, and holidays based on store needs
• Ability to use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder, and stand for extended periods of time with or without reasonable accommodations

Benefits

• Discounts for you and your family from Nike, Converse, and Jordan up to 50% off
• Accrued Paid Time Off and Holiday Pay
• All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support, and Caregiving Benefits starting on the day you're hired
• Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates

Schedule

Full Time (36-40 hours/week)