Supervisor, MCR/NOC Operations - Broadcast

About the role

NEP is seeking an experienced MCR/NOC Supervisor to lead our Master Control / Network Operations Center team in South Florida.

Responsibilities

• Supervise and lead the operator team, including building, publishing, and maintaining operator schedules.
• Review and approve timesheets, time-off requests, and shift swaps; track attendance and punctuality.
• Develop, document, and enforce standard operating procedures (SOPs) for signal acquisition, quality control, routing, monitoring, and escalation.
• Train and onboard new operators, and provide ongoing coaching, feedback, and performance evaluations.
• Lead shift handovers and communicate operational priorities, schedule changes, and client requirements to the team.
• Serve as the primary escalation point for technical and operational issues during assigned shifts.
• Support hiring by screening candidates and participating in interviews as needed.
• Foster a positive, accountable team culture and a willingness to embrace and nurture change.

Technical/Operational Acumen

• Acquire, route, and monitor inbound and outbound transmission feeds alongside the operator team.
• Perform quality control on productions and ensure transmissions meet broadcast standards.
• Accurately document and promptly recover from any on-air discrepancies and document outcome for management and client review to include corrective actions.
• Ability to read scopes and have a solid understanding of broadcast and transmission signals.
• Troubleshoot any technical problems as they arise and coordinate resolution with engineering.
• Prepare, maintain, and review internal reports and operational logs.
• Maintain working knowledge of all essential equipment and ensure the team does the same.
• Work closely with supporting departments such as traffic, engineering, ingest, and production.

Requirements

• Prior supervisory or lead experience (2-4 years’ experience AND 4-year degree or additional experience) in a broadcast, MCR, and/or NOC environment.
• Ability to professionally react to and make sound decisions under pressure during high-priority requirements with little or no notice.
• Strong understanding and hands-on experience with routers, transmission systems, monitoring, playout, and streaming systems.
• Works well under the pressure of Live Television Setup and oversee the technical requirements for all scheduled and live events.
• Understanding and control of broadcast signal acquisition and distribution, network broadcast signal flow, and broadcast troubleshooting.
• Proven ability to build schedules, manage coverage, and approve timesheets.
• Ability to write and maintain clear SOPs and technical documentation.
• Strong written, verbal, and interpersonal communication skills in English.
• Schedule flexibility, including the ability to work and supervise late nights, weekends, and holidays.
• Team player prepared to learn new skills and nurture a culture of change and positive attitude.
• Sports knowledge is a plus.