Supervisor, Broadcast Operations- Master Control

About the role

Responsible for developing and maintaining customer relationships through effective communication and problem-solving skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer issues and complaints efficiently
• Provide product recommendations and support
• Follow up with customers to ensure satisfaction

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• 2+ years of customer service experience
• Strong verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent interpersonal skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Skills

• Customer service skills
• Problem-solving abilities
• Technical aptitude (optional)

Benefits

• Paid time off
• Health insurance
• 401(k) plan

Pay

$25 - $30 per hour based on experience

Schedule

Full-time position available