Supervisor Maintenance Operations

Position Summary

The Maintenance Operations Supervisor reports to the General Manager of Maintenance. The role oversees and coordinates aircraft maintenance activities at John F. Kennedy International Airport (JFK), including aircraft placement and servicing at remote locations. This role serves as a central point of coordination between various departments, ensuring clear communication, alignment of priorities, and efficient execution of maintenance operations.

Essential Responsibilities

• Serve as the primary point of leadership and escalation between Maintenance Control, Maintenance Planning, Local Maintenance, Station Operations, System Operations Center (SOC), and Dispatch, ensuring alignment of priorities and timely decision making.
• Oversee and direct the response to maintenance issues both on and off the gate, ensuring clear communication with Dispatch, including oversight and authorization of MEL applications, as appropriate.
• Lead coordination with Technical Operations teams, providing guidance and direction to stakeholders on Airport Operations requests, including deferred tasks and maintenance rescheduling, to protect operational integrity.
• Make final determinations on aircraft placement for maintenance in collaboration with Maintenance Control, Maintenance Planning, Local Maintenance and Station Operations.
• Supervise line station maintenance activity, ensuring aircraft requiring maintenance are properly positioned, supported and managed in alignment with operational priorities.
• Provide strategic, real-time updates to Airport Operations leadership, Line Maintenance leadership, and MCC regarding maintenance activity, aircraft availability, and operational impact.
• Direct and ensure timely communication regarding aircraft removal from and return to service across Maintenance Control, Maintenance Planning, Station Operations, SOC, and Dispatch.
• Oversee the accuracy and completion of delays, cancellations, and interruption reporting, including proper delay coding, and ensure clear communication of events to Line Maintenance and Station Operations leadership.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Five (5) years of aircraft maintenance experience
• Five (5) years of experience in heavy transport aircraft
• Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Available for occasional overnight travel (10%)
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must be able to work flexible hours during the day and night operation
• Willing to work overtime when operational requirement is needed
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Bachelor’s degree in Aviation Maintenance Management
• Two (2) years of Maintenance Control or Line Maintenance Supervision Experience (Heavy Transport)
• Proficient with Microsoft Office suite and in the use of digital manuals
• Able to stay focused and work under pressure
• Excellent written and verbal communication skills
• Strong work ethic
• Previous leadership experience

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, exhibiting the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is $119,700 per year. Base pay is one component of JetBlue’s total compensation package, which may also include Position Expectations (PE) Approval Job Aid performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.