Supervisor, Mail Order Pharmacy Distribution

About the role

The Supervisor, Mail Order Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. This role works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; and collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

The Supervisor resolves problems related to drug interactions, dependencies, and department processes, analyzes distribution, and supports pharmacists and pharmacy technicians. They may contact physicians for prescription clarification, enter prescription orders into the pharmacy system, and assist pharmacists in medication preparation and dispensing directly or through program/process development. Decisions typically relate to schedule, plans, and daily operations.

Responsibilities

• Leads a team of inventory clerks and pharmacy technicians as they receive, store, and replenish medication throughout the facility.
• Works with other Supervisors in the Inventory, Packing, and Dispensing departments to resolve problems relating to department processes.
• Analyzes distribution and supports pharmacists and pharmacy technicians.
• Assists Pharmacists in medication preparation and dispensing directly or through program/process development.
• May contact physicians for prescription clarification and may enter prescription orders into the pharmacy system.
• Performs escalated or more complex work of a similar nature, supervises a group of support and technical associates, and coordinates and provides day-to-day oversight to associates.
• Ensures consistency in execution across the team.
• Holds team members accountable for following established policies, including monthly 1x1 sessions with each direct report and maintaining staffing needs.
• Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures.

Requirements

• Active Pharmacy Technician License in the state of Ohio.
• National Certification (PTCB or CPhT) with an active registration.
• Previous experience as a team lead OR experience with leadership duties.
• Proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint; navigating multiple systems and platforms; and ability to troubleshoot and resolve basic technical difficulties.
• Ability to learn internal computer-based processing systems (Elite Inventory Management, E-Post, QMSI).
• Ability to effectively communicate both written and verbally.

Preferred Qualifications

• Supervisory experience including hiring, training, coaching, and up to termination.
• Previous warehouse experience.

Schedule

This is a second shift position (5:30 pm – 2:00 am) with a Sunday through Thursday schedule. Additional availability is needed for overtime coverage, projects, and occasional daytime meetings.

Pay

The compensation range for this full-time (40 hours per week) position is $59,300 – $80,900 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off including paid time off, company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and other opportunities.