Supervisor, Mail Order/OTC Pharmacy Distribution

About the role

The Supervisor, Mail Order Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over the Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. This role leads daily pharmacy distribution operations, ensuring accurate, timely, and compliant prescription fulfillment. The Supervisor provides guidance and support to pharmacy team members, oversees workflow, resolves operational issues, and promotes a high-performing, customer-focused environment.

Responsibilities

• Supervise and support pharmacy support and technical associates in daily operations.
• Coordinate prescription fulfillment and distribution activities to ensure accuracy and efficiency.
• Monitor workflow, productivity, and quality standards across the team.
• Provide coaching, training, and day-to-day guidance to team members.
• Resolve escalated operational and process-related issues.
• Support pharmacists and pharmacy technicians with dispensing and distribution activities.
• Assist with prescription order entry and documentation, as permitted.
• Communicate with prescribers' offices to clarify prescription information when needed.
• Ensure compliance with DEA, CMS, federal, state, and company regulations and policies.
• Maintain accurate records and support audit and quality requirements.
• Identify and implement process improvements to enhance performance and service.
• Hold associates accountable for meeting established policies, procedures, and expectations.

Requirements

• 4+ years of related pharmacy/healthcare experience.
• Active registration/license with the Board of Pharmacy in the state of Arizona.

Preferred Qualifications

• National Certification, PTCB CphT.
• Previous supervisory experience.

Schedule

• Monday–Friday, 4:30am to 5pm.
• Normally 10-hour shifts, 4 days a week.
• Occasional night or weekend shift may be required.
• Scheduled weekly hours: 40.

This is an onsite position located at Riverside Distribution Facility, 4302 W. Buckeye Rd. Ste. 109, Phoenix, AZ 85043.

Pay

The pay range is $59,300 - $80,900 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.