Pharmacy Supervisor - Specialty Mail Order (Pharmacist)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

CVS Health has an exciting opportunity for a Pharmacist Supervisor in our Specialty mail service pharmacy. As the Pharmacist Supervisor, you will supervise staff in our Specialty Mail Order Pharmacy and provide direction to other professional and non-professional staff within Pharmacy operations to ensure patient requests are met and prescription orders are processed accurately and efficiently. This role focuses on achieving exceptional customer service and exceeding company and customer expectations.

This position oversees daily operations in fulfillment. The fulfillment center operates with over 100 employees, with each supervisor managing around 25 reports. Hours of operation are 6:00 AM–11:30 PM Monday through Thursday, 7:00 AM–8:00 PM Friday, and 8:00 AM–1:30 PM Sunday.

Responsibilities

• Monitor workflow and production measures throughout the day for timely and accurate dispensing of patient orders.
• Work with the manager to resolve issues and problems according to set guidelines.
• Actively participate in the company’s Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results, and making recommendations for improvement.
• Monitor reports for daily production volume to ensure efficiency and accuracy; provide data to management and the quality team as requested.
• Provide individual and department training, coaching, counseling, and motivation.
• Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates.
• Work with management to motivate staff by fostering an enjoyable working environment that encourages teamwork and internal and external customer service.
• Consistently offer positive feedback to staff on an individual and department level.
• Provide coaching to individuals to improve performance, encourage growth, and offer opportunities for success.
• Counsel and administer corrective action as needed in accordance with department and Human Resource policies and procedures.
• Complete bi-annual written performance reviews and discuss with individuals, along with ongoing performance updates throughout the year.
• Coordinate workflow and procedure changes, as well as issue and problem resolutions related to the department and the company.

Requirements

• Proven ability to evaluate work and process flow to ensure optimal efficiency.
• 1+ years of prior team leadership experience.
• Ability to commit to the rotating shift schedule shown below.
• Proven experience in a high-intensity, fast-paced production environment.
• Proven ability to effectively manage people and provide team leadership.
• Licensed Pharmacist in New Jersey.
• Ability to work 100% onsite at our facility in Fairfield, NJ.

Preferred Qualifications

• Specialty Pharmacy Experience.
• Multiple state licenses as a Pharmacist.
• One year of previous people leadership experience.

Qualifications

• Pharmacy degree from an accredited college of pharmacy.

Schedule

Schedule requires a flexible, weekly rotating shift:

• 1st shift: 6:00 AM–3:00 PM
• 2nd shift: 8:30 AM–5:00 PM
• 3rd shift: 11:30 AM–8:00 PM
• 4th shift: 2:00 PM–10:30 PM (12:00 PM–8:00 PM on Fridays)

On-site weekend work is usually not required, although it may be expected occasionally.

Physical Requirements

• Standing and walking.
• Lifting and moving items ranging from 30–60 lbs.
• Active participation in production when volume necessitates.
• Daily computer work.

Benefits

• Competitive benefit package including vacation and 10 paid holidays per year.
• Health, dental, and vision insurance.
• Employee discounted stock purchase program.
• 401K retirement savings options.
• Tuition reimbursement.
• 20–30% employee discount at all CVS stores.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay

The typical pay range for this role is $141,600.00 – $225,000.00 annually. This pay range represents the base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.