Pharmacist Supervisor Mail Order

About the Role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Ambulatory Retail Pharmacy Supervisor supports the overall management and operation of the retail pharmacy, ensuring correct medications are dispensed to patients efficiently and safely. Daily tasks include medication compliance monitoring, chronic disease state management, patient consultation, bedside medication delivery, provider communications, and inventory management. This position is part of an interdisciplinary team that includes clinical pharmacists, technicians, and other ancillary staff.

Responsibilities

• Assists with planning, directing, supervising, and monitoring pharmacy operations within the retail/outpatient pharmacy.
• Serves as a liaison between pharmacy operations and other clinical departments.
• Focuses on ensuring continuous prescription growth and provides direction and support to staff for departmental effectiveness and efficiency.
• Assists with oversight of the inventory control system to ensure adequate stock and responsiveness to fluctuations in pharmaceutical use.
• Resolves problems or questions surrounding orders, shipping, and/or billing.
• Performs the role of a staff pharmacist as needed.
• Directs and supports employees in daily work activities, with authority over hiring, termination, corrective action, and performance reviews.
• Supervises 15+ direct and indirect reports.
• Assists in planning, monitoring, and/or managing the budget for the functional area of the department when needed.
• Participates up to 10% of the time as a member of various Quality Management Committees to provide oversight to pharmacy operations and client satisfaction.
• Fulfills the duty of the “Senior Clinical Person” with respect to accreditation.
• Assumes the role of the Pharmacist in Charge in their absence.

Requirements

• Bachelor's degree required; Doctoral degree in Pharmacy preferred.
• Massachusetts Pharmacist license required.
• 3-5 years of related work experience, including 1-3 years of supervisory/management experience.
• Understanding of insurance and adjudication processes.
• Working knowledge of inventory processes.
• Experience with computer systems, including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, or Access).

Preferred Qualifications

• Experience in retail pharmacy.
• Pharmacy management experience.
• 340B Pharmacy and Med to Bed experience.

Skills

• Decision Making: Ability to make decisions guided by precedents, policies, and objectives, often affecting a department or functional area.
• Problem Solving: Ability to address highly varied, complex, and non-recurring problems using innovative and creative diagnostic techniques.
• Independence of Action: Ability to set goals and priorities for a functional area with broad guidance from management.
• Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information to staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies for use in complex situations.
• Team Work: Ability to lead small projects or work groups, fostering collaboration and improving workflows.
• Customer Service: Ability to provide high-level customer service and staff training, resolving service issues in a timely and respectful manner.
• Age-Based Competencies: Competency in providing patient care across all age groups: Neonatal (birth to 6 months), Youth (6 months to 16 years), Young Adult (16-30 years), Middle Age (30-60 years), and Elderly (60+).

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay

Annual base salary range: $145,600.00 USD - $184,656.00 USD. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, and job responsibilities.

Additional Information

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.