Supervisor Lit

About the role

Purpose: The Lit Supervisor is responsible for overseeing the daily operations of the cigar lounge area, ensuring professional and courteous service to guests, and providing in-depth information about cigars and related accessories. This role involves supervising and mentoring Team Members, managing inventory, and maintaining high standards of guest service and product knowledge.

Responsibilities

• Oversee the supervision, mentoring, and training of Team Members, including bar staff, to ensure effective communication and operational excellence; conduct regular performance evaluations and provide constructive feedback.
• Deliver exceptional guest service by assisting with inquiries and purchases both in person and via phone; proactively resolve guest issues and complaints with professionalism and efficiency.
• Manage cash handling procedures for both the lounge and bar areas, including processing various payment methods such as cash, charge cards, checks, gift certificates, and comp slips; ensure daily paperwork accuracy, including deposits, variances, and shift reports.
• Maintain and organize the humidor, point-of-sale area, and bar to ensure aesthetic appeal and functionality; maximize inventory levels, rotate stock regularly to preserve product quality and freshness, and manage bar supplies effectively.
• Develop and maintain a comprehensive knowledge of cigar products, service techniques, and the cigar lounge environment; share expertise with guests and Team Members to enhance the overall guest experience and promote product understanding.
• Oversee bar operations, ensuring compliance with health, safety, and alcohol service regulations; conduct regular training sessions to enhance beverage knowledge and customer service skills among bar staff; coordinate bar service for special events within the lounge.
• Provide basic beverage service as needed and perform other duties as assigned to support the efficient operation of the cigar lounge and bar areas.

Requirements

• Education and Experience: Two (2) years of experience in Food & Beverage or Bar operations, preferably within a cigar lounge or similar environment.
• One (1) year of experience leading others in a supervisory or lead role preferred.

Skills

• Advanced Cigar Expertise: Possesses in-depth knowledge of cigar varieties, production processes, and storage techniques, enabling effective guidance and recommendations to enhance guest experiences and optimize product offerings.
• Communication & Interpersonal Skills: Excellent verbal and written communication abilities, effective in interacting with guests, Team Members, and management to ensure cohesive operations and superior guest experiences.
• Beverage Knowledge: Demonstrates a comprehensive understanding of spirits, wine, and beer, enabling informed recommendations and enhancing guest satisfaction.
• Customer Service Excellence: Dedicated to providing outstanding customer service, with the ability to handle inquiries and complaints with professionalism and tact.
• Organizational & Time Management: Skilled in managing multiple tasks simultaneously, ensuring efficient operations and timely completion of responsibilities.
• Training & Development: Experienced in training and developing Team Members to enhance skills and improve service delivery.
• Adaptability & Flexibility: Capable of adapting to changing situations and flexible in scheduling to meet the demands of the business.
• Financial Acumen: Competent in managing financial aspects such as cash handling and reconciliation, ensuring accuracy and accountability.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
• 401(k) with employer contributions.
• Employer-paid life insurance and long-term disability.
• Accrue 21 days of PTO in the first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Free meals, parking, paid breaks, 40¢/gallon gas discount, and giveaways such as concert and sports tickets.
• Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Pay

Starting salary range: $64,328.29/yr – $70,761.12/yr, depending on experience, with opportunities for annual performance-based increases. Potential career earning trajectory reaching up to $92,632.74 annually over time.