Supervisor (LCSW/LCPC) Pathways Program

About the role

As a Pathways Program Supervisor, you'll play a key leadership role in supporting both our team and the individuals we serve. You'll mentor and develop Family Mentors, provide clinical and administrative oversight, ensure quality documentation and compliance, and help shape the continued growth of the Pathways Program. This is an opportunity to make a meaningful impact by empowering staff, strengthening services, and helping clients and families thrive.

Responsibilities

• Supervise and coach Pathways staff including IHBC, IHBS, TM, and FPS team members
• Conduct regular individual supervision and team meetings
• Support staff with complex cases, crisis situations, and care planning
• Monitor staff productivity, engagement, and retention
• Ensure services follow the Wraparound / Pathways model
• Review assessments, FBAs, treatment plans, and progress notes
• Support implementation of evidence-based interventions
• Ensure services remain family-driven, strengths-based, and culturally responsive
• Ensure documentation meets Medicaid and program requirements
• Maintain 48-hour documentation compliance and audit readiness
• Monitor completion of required documents including: FBAs, Consents, ROIs, Treatment plans, Service notes, etc.
• Assist with staff hiring, onboarding, and training
• Monitor caseload distribution and service initiation timelines
• Collaborate with operations and billing teams
• Support program development and quality improvement
• Coordinate with care coordinators and community providers
• Participate in case consultations and care coordination meetings
• Support staff with family engagement and participation barriers
• Complete intake sessions for new clients seeking eligibility for the Pathways to Success Program

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field
• 3–5 years of experience working with youth and families in behavioral health or community mental health
• At least one year of experience in a supervisory role within behavioral health or community mental health
• Strong clinical, communication, and documentation skills
• Ability to work as a team while providing mentorship and coaching to staff members
• Experience providing community-based services with wraparound services is preferred
• Knowledge of Medicaid documentation and compliance
• Preferred candidate will hold an Illinois State License (LCSW, LCPC, LMFT) or license eligible

Schedule

This is a full-time position with a typical schedule of Monday through Friday during daytime business hours. While the primary work schedule is during the day, occasional after-hours availability may be required to respond to urgent staff matters or provide support when necessary.

Pay

This is a full-time, exempt position with an annual salary range of $70,000–$80,000, commensurate with experience, qualifications, and licensure.

Benefits

• Paid Holidays
• Professional Development Stipend
• Employee Referral Program
• Paid Time Off
• Medical and Dental Insurance