Supervisor - Laser

Key Responsibilities

• Drive daily department performance in productivity, quality, and delivery metrics
• Monitor operational flow and adjust staffing or priorities as needed to meet business demands
• Set clear expectations at the start of each shift and communicate daily goals effectively
• Track real-time performance and address gaps immediately to maintain operational efficiency
• Hold associates accountable to department standards, including productivity, quality, safety, attendance, and behavior
• Provide coaching, guidance, and performance feedback to associates as needed
• Identify process breakdowns, inefficiencies, and bottlenecks, and implement corrective actions
• Ensure all safety procedures and company policies are followed consistently
• Support labor management and workforce planning to maximize department performance
• Promote teamwork, accountability, and a positive work environment
• Develop associates through cross-training, hands-on demonstrations, and continuous coaching to build a stronger and more flexible team

Laser-Specific Responsibilities

• Maintain laser production awareness by monitoring machine performance, engraving/cutting accuracy, material quality, and production flow
• Ensure laser operators follow approved procedures to reduce defects, misalignment, burns, rework, and downtime
• Monitor file setup, alignment, and machine calibration to ensure product accuracy and consistency
• Troubleshoot basic laser equipment issues and escalate technical concerns as needed
• Partner with Quality Assurance and Production teams to maintain laser quality standards and meet customer expectations

Leadership Expectations

• Lead by example through professionalism, consistency, and accountability
• Foster a culture focused on safety, quality, continuous improvement, and operational excellence
• Communicate effectively with leadership and team members to ensure alignment and execution of department goals
• Encourage associate engagement and recognize strong performance
• Build a self-sufficient, motivated, and performance-driven team
• Demonstrate strong operational awareness of laser processes and support continuous improvement initiatives within the department