Optical Supervisor

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

This position will float to Maryville, Swansea, and Centralia as needed.

An Optical Supervisor is responsible for overseeing the day-to-day operational functions for their assigned optical and contact lens department, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial oversight, office and, insurance administration, and personnel management duties.

Responsibilities

• Performs necessary tasks for good patient care and assisting the Doctor(s) in the operation of the optical department.
• Provides leadership, guidance, and expertise to all staff members.
• Conducts quarterly discussions with each employee to document on the Annual Evaluation.
• Holds staff accountable for performance expectations.
• Provides input on hiring, termination and job assignments of staff.
• Orientates new employees to the office and insures they receive on-the-job training in their assigned position.
• Effectively communicates organization activities to the entire staff.
• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.
• Implements all operational systems including: Employee Manual, Scheduling and Telephone System.
• Processes and coordinates patient/insurance collections.
• Procedure titled, "processing daily and weekly reports", to ensure all reports are ran, reviewed and action taken when necessary.
• Ensures insurance verification process is completed.
• Maximizes electronic claim submissions to insurance companies.
• Prepares for secondary insurance submissions.
• Organizes, provides agenda and holds monthly staff meetings.
• Attends company training events to include quarterly Supervisory Training.