Optical Supervisor

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, spanning the eye care continuum.

About the Role

An Optical Supervisor is responsible for overseeing the day-to-day operational functions for their assigned optical and contact lens department, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. This role includes financial oversight, office and insurance administration, and personnel management duties.

Responsibilities

• Performs necessary tasks for good patient care and assists the Doctor(s) in the operation of the optical department.
• Provides leadership, guidance, and expertise to all staff members.
• Conducts quarterly discussions with each employee to document on the Annual Evaluation.
• Holds staff accountable for performance expectations.
• Provides input on hiring, termination, and job assignments of staff.
• Orients new employees to the office and ensures they receive on-the-job training in their assigned position.
• Effectively communicates organization activities to the entire staff.
• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, and shares responsibility for attaining the goals of the practice.
• Implements all operational systems including: Employee Manual, Scheduling, and Telephone System.
• Processes and coordinates patient/insurance collections.
• Ensures the procedure titled "processing daily and weekly reports" is followed to review and act on reports as necessary.
• Ensures the insurance verification process is completed.
• Maximizes electronic claim submissions to insurance companies.
• Prepares for secondary insurance submissions.
• Organizes, provides an agenda, and holds monthly staff meetings.
• Attends company training events, including quarterly Supervisory Training.
• Performs other duties as required.

Requirements

• High School Diploma or General Education Degree (GED) required; some college preferred.
• Optical and contact lens experience required.
• Two years of supervisory experience preferred.
• Computer skills and good oral communication required.
• Strong leadership background.

Physical Demands

• Regularly required to use hands to finger, handle, or feel.
• Frequently required to stand, walk, and sit.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Full Benefits Package: Medical, Vision, Dental, and Life Insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Maternity Leave.
• Eyecare Certification Reimbursement.
• Competitive Base Pay.
• Employee Discounts.