Optical Supervisor

Job Summary

An Optical Supervisor is responsible for overseeing the day‑to‑day operational functions for their assigned optical and contact lens department, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial oversight, office and insurance administration, and personnel management duties.

Location: This position will float to Maryville, Swansea, and Centralia as needed.

Essential Responsibilities

• Perform necessary tasks for good patient care and assist the Doctor(s) in the operation of the optical department.
• Provide leadership, guidance, and expertise to all staff members.
• Conduct quarterly discussions with each employee to document on the Annual Evaluation.
• Hold staff accountable for performance expectations.
• Provide input on hiring, termination, and job assignments of staff.
• Orient new employees to the office and ensure they receive on‑the‑job training in their assigned position.
• Effectively communicate organization activities to the entire staff.
• Establish a high‑performance, efficient, knowledgeable, service‑oriented team that shares responsibility for attaining the goals of the practice.
• Implement all operational systems including the Employee Manual, scheduling, and telephone system.
• Process and coordinate patient/insurance collections.
• Process daily and weekly reports, ensuring all reports are run, reviewed, and action taken when necessary.
• Ensure insurance verification process is completed.
• Maximize electronic claim submissions to insurance companies.
• Prepare for secondary insurance submissions.
• Organize, provide agenda for, and hold monthly staff meetings.
• Attend company training events, including quarterly supervisory training.
• Perform other duties as required.

Physical Demands

• Regularly required to use hands to finger, handle, or feel.
• Frequently required to stand, walk, and sit.
• Frequently lift and/or move up to 10 lb; occasionally lift and/or move up to 25 lb.
• Specific vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Education and Experience

• High School Diploma or General Education Degree (GED) required; some college preferred.
• Optical and contact lens experience preferred.
• At least two years of supervisory experience.
• Computer skills and good oral communication required.
• Strong leadership background.

Pay

Starting at $21 per hour, with the potential for higher compensation based on experience.

Benefits

• Health, dental, and vision insurance
• Employer‑paid life insurance
• Paid Time Off (PTO)
• Employer‑matched 401(k) plan
• Monthly incentive programs
• Generous employee purchase program
• Family purchase events
• Certification reimbursements
• Leadership team that knows everyone by name and promotes from within
• Additional employee perks and programs