Supervisor, Inside Sales - Spartan

About the role

This position directs and delegates activity within the Inside Sales Team, providing support to ensure team members meet or exceed individual and team sales goals.

Responsibilities

• Maintain and develop partnerships with dealers and finance companies to promote Spartan.
• Supervise a team of at least 3 Inside Sales Representatives, including coaching, development, performance management, and development assessment.
• Establish training guidelines and familiarize new sales representatives with policies, practices, products, and services.
• Implement sales plans and special promotions to achieve inside sales goals aligned with the strategic plan.
• Prepare regular and special reports reflecting activity and results of inside sales goals.
• Troubleshoot complex problems, identifying issues and resolving them.
• Perform advanced research of issues and work on escalated problems requiring analysis of multiple factors.
• Make recommendations to improve results.
• Responsible for disciplinary actions when appropriate.
• Perform staff evaluations and reviews.
• Accountable for the overall success of assigned Inside Sales Teams.

Qualifications

• 5+ years of experience in a collection and/or sales environment, or 5+ years of experience in Finance and Insurance.
• Proven leadership capability.
• Ability to navigate and operate within the Windows system.
• Strong written and verbal communication skills.
• Skilled negotiator.
• Ability to work at a desk for long durations.
• Strong customer service and communication skills, both written and verbal.
• Proven ability to multitask.
• Strong attention to detail.

Supervisory Responsibility

This position will directly supervise a team of inside sales representatives and support functions.

Work Environment and Physical Demands

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m.

Travel

Occasional travel is expected for this position.