Supervisor, Inside Sales

Responsibilities

• Individual Performance (Player)
  • Meet or exceed established targets for: Calls Handled, Sales Qualified Leads (SQLs), Call Conversion Rate, Enrollment Rate
  • Demonstrate best-in-class sales behaviors and execution to serve as a role model for the team
  • Maintain high-quality CRM hygiene and documentation standards
• Team Leadership & Coaching (Coach)
  • Directly manage a team of Inside Sales Representatives located remotely across multiple markets
  • Conduct 1:1 meetings with each team member focused on: Performance review, Funnel health and conversion metrics, Skill development and action planning
  • Utilize dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
  • Leverage AI call transcripts, scoring, and insights to provide targeted, actionable coaching
  • Conduct call reviews, skill drills, and coaching sessions to improve: Call quality, Qualification effectiveness, Conversion outcomes
• Performance Management
  • Monitor and manage team performance against key metrics, including: Calls Handled, SQL production, Conversion rates, Enrollment rates
  • Establish clear expectations and hold team members accountable to performance standards
  • Identify underperformance early and implement structured coaching and improvement plans
  • Recognize and reinforce high performance and best practices
• Operational Excellence
  • Partner with Sales Operations and leadership to execute sales strategies and initiatives
  • Ensure consistency in process adherence, call handling standards, and lead management
  • Provide feedback on tools, processes, and market insights to support continuous improvement
  • Support onboarding and training of new team members as needed
• Essential Functions and Work Responsibilities
  • Functional Category: Perform supervisory functions – Estimated Percent of time Spent: 30%
  • Functional Category: Perform individual Assessment Specialist functions – Estimated Percent of time Spent: 70%
• Travel Requirements
  • Travel Estimated Percent of time Spent: 0%
  • Travel between local InnovAge worksites
  • Travel to client and potential client homes and/or other off‑site locations
  • Overnight travel out of state

Qualifications

• Required
  • Education: Bachelor’s degree required
  • Licensure, Certification, Registration or Designation: NA
  • Work Experience And Qualifications
    • Proven record of consistently exceeding performance targets in current role
    • Demonstrated ability to manage competing priorities (individual production + team leadership)
    • Strong analytical and data interpretation skills
    • Effective communication and coaching skills, particularly in a remote environment
    • Experience utilizing CRM systems, dashboards, and call analytics tools (AI transcription/scoring preferred)
• Preferred
  • Work Experience And Qualifications
    • Highly accountable and results‑driven
    • Strong coach with the ability to translate data into action
    • Leads by example through personal performance
    • Comfortable with performance transparency and