Supervisor, Inside Sales

About the Role

AbbVie’s Austin-based therapeutic Inside Sales team is seeking high-energy, self-motivated individuals to join a dynamic, achievement-oriented environment. This role focuses on building and nurturing relationships with Healthcare Providers (HCPs) nationwide through phone and other channels to achieve brand objectives. The successful candidate will lead a team of Inside Sales Representatives, fostering growth through education, positive HCP interactions, and lasting relationships.

Responsibilities

• Provide day-to-day supervision, coaching, and development for a team of Inside Sales Representatives.
• Serve as the primary point of contact for team questions and concerns, ensuring accurate and timely responses.
• Implement performance standards, conduct performance evaluations, and manage disciplinary actions as needed.
• Coordinate new hire training, monitor staffing levels, and ensure adherence to call center policies and procedures.
• Perform administrative tasks, including resource management, IT ticket submissions, and logistics support.
• Provide reports on team KPIs, metrics, and goals to management.
• Maintain and update training materials.
• Work with business partners to resolve issues and make informed decisions.
• Review individual and team performance, providing coaching and feedback to meet and exceed metrics.
• Assist in developing quality improvement programs and maintaining Inside Sales work instructions and procedures.
• Maximize staff utilization and program profitability.
• Conduct monthly one-on-one meetings with direct reports.
• Maintain confidentiality regarding performance, work-related issues, and HIPAA compliance.

Qualifications

• 3+ years of sales experience; inside sales and sales leadership experience preferred.
• Bachelor’s Degree or equivalent work-related experience required.
• Ability to effectively coach, train, and motivate staff members.
• Critical thinking and creative problem-solving skills.
• Strong relationship-building skills.
• Highly organized and detail-oriented.
• Excellent verbal and written communication skills.
• Ability to work independently and exercise sound judgment.
• Knowledge of medical device, pharmaceutical, or related field preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Experience with Salesforce preferred.

Benefits

We offer a comprehensive package of benefits, including paid time off (vacation, holidays, sick leave), medical/dental/vision insurance, and a 401(k) to eligible employees. This role is also eligible to participate in our short-term incentive programs.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.