Supervisor II - Lift Truck

Essential Responsibilities & Expectations

• Coach and direct Service Department employees
• Maintain Technician performance
• Plan jobs, quote, manage parts availability, and assign manpower
• Handle customer objections and concerns
• Maintain customer satisfaction and employee morale
• Minimize customer downtime with accurate and efficient job planning and repairs
• Communicate effectively with Company Personnel
• Assign jobs to shop technicians and dispatch field service technicians

Qualifications

• High school diploma or equivalent
• Experience working as a Service Technician preferred
• Basic and intermediate Microsoft Word and Excel skills
• Basic typing skills

Skills and Competencies

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills

Job Training

• Microsoft Word and Excel – basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training
• Safety training

Physical Requirements

• Speaking
• Listening
• Writing
• Grasping
• Stooping
• Kneeling
• Climbing
• Lifting up to 75 lbs.

Job Hazards

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.