Supervisor II, Key Account

Location: Richmond, VA. Hybrid work-from-home/office model with at least three days in the office weekly.

Salary Range: $56,000 to $87,500

About the role

This position is responsible for the successful oversight and execution of the goals and functions of the Cargo Management Team. Supervisors will assist managers with the development of policies and procedures to provide an optimal level of account plan execution, customer satisfaction, and company profitability. Supervisors will liaise with other internal stakeholders (sales, marketing, strategic yield management, EQC, operations, etc.) for problem resolution as well as supporting management with projects and team guidance. The incumbent will report to a Manager or Sr. Manager.

Responsibilities

• Participate in the development, implementation, and execution of divisional, company, and/or area strategic plans, goals, and objectives.
• Create and implement training, tools, and guidance to achieve targets.
• Provide direct supervisory responsibility for both Analysts and Agents, including hiring, disciplinary actions, and performance appraisals in collaboration with HR.
• Support the team by handling day-to-day business functions, reporting, implementation of business development activities, and overall guidance.
• Ensure teams are actively engaged and supporting accounts, successfully handling daily functions, special projects, and work volumes efficiently.
• Manage all aspects of the Cargo Management Team, including incoming customer escalations, work volumes/resources, and troubleshooting complex challenges involving cargo movement (customs, schedule deviations, expedited movement requests, technical challenges, and account requests).
• Align distribution of workload and staffing requirements with management to meet department goals and KPIs.
• Ensure Specialists are equipped with ample knowledge and training to provide top-level execution of business strategies and account support.
• Liaise with other teams for the creation and maintenance of customized reporting to identify areas of risk and support processes.
• Work flexible hours/shifts as required.

Requirements

• Professional and personal leadership demeanor.
• Ability to build rapport across varying personality types.
• Ability to create a productive work environment using gamification, trust, and other strategies.
• Ambitious and self-motivated.
• Strong data handling and analytical reasoning skills.
• High level of both verbal and written communication skills.
• Strong critical thinking and sound decision-making.
• Ability to multitask and prioritize.
• Adapts to change and prioritizes for high-end results.
• Responsive, dependable, and follows through.
• Team player.

Qualifications

• Supervisory experience preferred.
• 3+ years of function-related experience.
• Bachelor’s Degree.
• Leadership and training experience.
• Knowledge of rail, vessel, and terminal operations, and customs preferred but not required.
• G Suite and Microsoft Office experience.

Benefits

• Hybrid working arrangements.
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability.
• 401K plan.

About the Company

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL), and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.