Account Supervisor

Summary/Objective

Responsible for ensuring smooth processes and the swift resolution of discrepancies, serving as the primary point of contact for OEMs.

Essential Functions

• : Create and update models, kits, and BOM (Bill of Materials) within the system to ensure alignment with operational requirements and accuracy. Ensure all kits are priced according to customer contracts.
• Error Resolution>: Collaborate with operations and IT teams to resolve system errors, focusing on ICL and OBT errors to reduce AR aging and ensure smooth operations.
• Revenue Audits>: Conduct weekly audits of the Earned Revenue Report to ensure accuracy and compliance with financial standards. Distribute the audited reports to Office Accounting Managers (OAMs) for review and action.
• Billing Instructions>: Generate and send monthly billing instructions to the AR team to ensure accurate and timely invoicing.
• Primary Contact for OEM>: Act as the main contact for OEM regarding system and billing discrepancies. Work with internal teams and OEM contacts to address and resolve issues promptly and proactively.
• Manage and Oversee Account Coordinators>: Supervisors will manage and oversee Account Coordinators, ensuring alignment with operational needs and company objectives. In some instances, Supervisors and Account Coordinators may be the same person, allowing for continuity and efficiency in operations.

Competencies

• Strong understanding of Model, Kit, and BOM systems.
• Proficiency in error resolution and troubleshooting within cross-functional teams.
• Skilled in auditing, financial reporting, and billing processes.
• Skilled in collaboration and communication skills, with the ability to work effectively with internal and external partners.
• Detail-oriented with excellent problem-solving skills and the ability to manage multiple tasks efficiently.

Supervisory Responsibility

This position has direct reports. Work Environment: Well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather conditions. Physical Demands: Light physical activity performing non-strenuous daily activities of an administrative or production/technical nature. Manual dexterity is sufficient to reach and handle items. Occasional lift to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position often requires overtime.

Required Education And Experience

• Bachelor’s degree (B.A) in accounting, finance, or a business-related field.
• Advanced Excel skills (data analysis, pivot tables, macros, VLOOKUP, and complex formulas).