Supervisor II

About the role

The Supervisor II manages, tracks, forecasts, orders, and reports on all new CAT & Allied inventory lines.

Responsibilities

• Implement policies for operating, including hours of operation, staffing requirements, duties, shop cleanliness, and estimates for products and services.
• Work closely with PSSR’s and Sales Representatives to provide solutions to customer requests.
• Promote a collaborative work environment across all divisions.
• Prepare work schedules and assign workers to specific duties to maximize customer satisfaction.
• Open and close work orders, take service calls, and perform on-call duties as required.
• Ensure safety policies are upheld throughout the shop and the field.
• Analyze and resolve work problems or assist workers in solving them.
• May perform activities of workers supervised.
• Proactively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in interactions both internally and externally.
• Influence people rather than demand compliance.
• Exhibit professional behavior with internal and external business associates that reflects positively on the company.
• Spend a large portion of the workday communicating orally in person and by phone.

Requirements

• Understanding of the overall mission of the dealership.
• Knowledge of machine/engine specifications and how they relate to appropriate order quantities in different geographical areas.
• Ability to communicate clearly in writing and through charts and statistical means.
• Good computer skills with a thorough understanding of Microsoft-based products (Word, Excel, PowerPoint).
• Minimum of 3-5 years’ experience with a Caterpillar dealership (preferred).

Physical Demands & Work Environment

• Required to use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand, walk, sit, and reach with hands and arms.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Required travel up to 10%.
• This position is considered safety-sensitive.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.