Supervisor II

Responsibilities

• Supervises and manages CTOS registration operations supporting training delivered under Interagency Agreements (IAAs) with the Federal Emergency Management Agency (FEMA) and as a member of the National Domestic Preparedness Consortium (NDPC).
• Ensures compliance with FEMA Statement of Work (SOW) requirements related to course registration, records management, reporting, data integrity, and performance metrics.
• Oversees implementation and sustainment of the Learning Management System (LMS) and leads a team responsible for cradle-to-grave course tracking and student registration support.
• Provides supervisory oversight, operational coordination, and data-driven decision support to ensure accurate reporting, customer service excellence, and alignment with CTOS modernization initiatives.
• Supervise and direct Registration Team personnel.
• Assign and manage workload to ensure operational and financial efficiency.
• Establish performance expectations aligned with FEMA SOW deliverables.
• Monitor team performance and implement continuous process improvements.
• Ensure full compliance with FEMA IAA and SOW requirements related to registration, reporting, documentation, and records retention.
• Track course lifecycle from scheduling through final reconciliation and reporting submission.
• Maintain audit-ready documentation.
• Ensure timely and accurate submission of required data to FEMA Registration and Evaluation systems.
• Monitor and report performance metrics tied to SOW requirements.
• Oversee implementation, sustainment, and optimization of the Envisage Acadis LMS.
• Ensure curriculum data within LMS reflects most current approved versions.
• Coordinate with Development and Delivery teams to ensure system alignment.
• Lead transition toward paperless training administration.
• Provide LMS-derived analytics to curriculum SMEs and Development staff to support:
• Improvement of Terminal Learning Objectives (TLOs)
• Refinement of Enabling Learning Objectives (ELOs)
• Test question bank validation and enhancement
• Identification of trends in student performance and assessment outcomes that may inform curriculum recertification adjustments and development of new curriculum supporting national homeland security operations.
• Aid Manager in extracting and analyzing operational data for internal and external reporting.
• Respond to short-notice federal data requests supporting national-level decision-making and operational activities.
• Coordinate with State, Local, Tribal, and Territorial (SLTT) partners regarding registration and pre-course requirements.
• Represent CTOS in internal MSTS and CTOS meetings.
• Represent CTOS in NDPC IT sub-committee activities.
• Participate in meetings with federal sponsors and external partners as required.
• Coordinate with management regarding labor utilization and cost efficiency.
• Aid in procurement processes related to LMS and software platforms supporting FEMA SOW compliance.
• Implement and follow company policies, procedures and directives.
• Ability to communicate (oral and written) with employees, managers, customers, vendors, etc.
• Ability to set priorities.
• Ability to supervise others.
• Ability to build and lead teams.
• Ability to develop direct reports and others, to monitor and measure performance, and to problem solve.
• May perform work of the same type as those being supervised, as well as, providing technical guidance.
• Creates an environment where employees feel safe to raise issues, empowered to address issues, and supported to resolve issues.

Qualifications

• Bachelor's degree or equivalent training and experience, plus a minimum of 8 years of related and progressively responsible experience.
• Knowledge of federal program compliance and performance reporting requirements.
• Understanding of FEMA IAA and SOW-driven operations.
• Experience with Learning Management Systems (Acadis preferred).
• Strong data analysis and reporting capabilities.
• Excellent written and verbal communication skills.
• Ability to professionally represent CTOS in internal and external meetings.
• Strong organizational and supervisory skills.
• Ability to manage multiple priorities under time-sensitive deadlines.
• Demonstrates commitment to operational efficiency, accuracy, and customer service excellence.