Supervisor, II Account

Primary Position Purpose

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and ensuring all shipments meet the customer's needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.

Position Functions

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.

What We're Looking For

• Education: High school diploma or equivalent required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
• Experience: 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred. Transportation, logistics, and/or supervisory a plus.
• Skills & Abilities: Adaptable to assessing organizational dynamics and managing change; works quickly and efficiently; proactive and pragmatic problem solver; communicates effectively across multiple mediums; comprehensive knowledge of DOT regulations impacting daily operations preferred.