Supervisor, II Account

Primary Position Purpose

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and ensuring all shipments meet the customer's needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.

Position Functions

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.

What We're Looking For

• Education: High school diploma or equivalent required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
• Experience: 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred. Transportation, logistics, and/or supervisory a plus.
• Skills & Abilities: Adaptable to assessing organizational dynamics and managing change, works quickly and efficiently, able to test solutions, learn, and iterate quickly, proactive and pragmatic problem solver, communicates effectively across multiple mediums, comprehensive knowledge of DOT regulations impacting daily operations preferred.