Supervisor I - CSS

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are seeking a Supervisor I to join our Community Support Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Benefits

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

Responsibilities

• Provide oversight of programming and milieu management.
• Provide individual and group supervision to staff.
• Ensure staff remains current in all required BHN trainings.
• Provide oversight and assignment of caseloads; maintain individual caseload when necessary.
• Develop and manage group schedules.
• Provide oversight of support requests and develop/implement treatment intervention plans, as appropriate.
• Manage crises within the program, providing immediate support and guidance to staff and individuals served, ensuring appropriate follow-up, documentation, and resolution.
• Monitor the formulation and completion of assessments, treatment plans, progress notes, group notes, and discharge summaries.
• Complete utilization management reviews in a timely manner, working collaboratively with the program Site Coordinator to ensure continued stay for individuals served, as appropriate.
• Attend and facilitate staff meetings and weekly multidisciplinary team meetings.
• Conduct chart reviews to ensure compliance with BHN standards.
• Monitor service(s) coordination for individuals served.
• Serve as an authorized representative for completion and submission of data into the Enterprise Invoice/Service Management (EIM/ESM) business service within the Virtual Gateway Organization Management system; designate and train staff as needed to ensure quality, time-bound submissions.
• Create staff evaluations; review and receive approval from the Program Director.
• Maintain direct service productivity as established by the Program.
• Maintain clinical licensure and continuing education requirements.
• Participate in supervisor on-call rotation.
• Work collaboratively with the Program Director to ensure quality of services, identify staffing needs, and recruit, screen, and hire program staff.
• Represent BHN at local and state meetings, as needed.

Requirements

• Master's Degree in Clinical Psychology, Education Counseling, Medicine, Mental Health, Psychology, Psychiatric Nursing, Rehabilitative Counseling, or Social Work required.
• Independent clinical licensure required.
• Two years of supervised clinical counseling experience and at least one year of full-time equivalent clinical supervisory experience required.
• Commitment to empowerment and growth, human rights, and community integration for individuals served.
• Excellent verbal and written communication skills.
• Must be able to work within a team setting.

Pay

$24-$28/hr