Supervisor

#GNLN – Tipped Position

About the role

The Front Desk Supervisor is responsible for welcoming guests to the property, providing memorable service, and overseeing daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.

Responsibilities

• Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant, as well as be knowledgeable of key control as needed
• Assist in progressive training and discipline of all Guest Services staff
• Interact effectively with all other departments, especially regarding accounting procedures
• Receive guest complaints and ensure they are satisfied and/or compensated; follow up with proper departments/employees involved
• Attend any specialized or cross-training deemed necessary by upper management
• Assist Hotel Manager in writing/implementing new policies and procedures
• Oversee daily occupancy levels to ensure the highest yield from rooms available
• Perform other duties and responsibilities as requested
• Inspect and monitor Hotel, including lobby, hotel rooms, and public areas

Requirements

• Professional appearance and demeanor
• 2 years of supervisory experience
• Minimum age requirement is 21
• Minimum 2 years of hotel experience
• Computer literate in Microsoft Windows applications (Outlook/Excel/Word)
• Knowledge of Hotel Systems such as LMS

Qualifications

• Exceptional customer relations skills
• Detail-oriented, leadership, time management, and organizational skills
• Excellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English, and articulate
• Ability to work efficiently, independently, and cohesively, consistently producing quality results

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities