Supervisor - Hub Business Partners

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About the role

Responsible for supervising vendor operations at an assigned hub station. Supports day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing, and any additional outsourced services as directed.

Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor-related problems/issues. Communicates regarding station-specific and system-driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, and SOP updates.

Responsibilities

• Supervise Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations.
• Serve as the on-shift, single point supervisor for coordination between Business Partners and the Station Operations Center.
• Manage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as required.
• Monitor Business Partner performance in real time and identify opportunities in advance.
• Initiate and monitor ‘on-shift’ Business Partner communications (Teams, WhatsApp, Emails).
• Manage phone and radio calls for all operational issues.
• Ensure Business Partners are set up in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipment.
• Coordinate with Business Partners during irregular operations; late aircraft, return to gate/field.
• Monitor Business Partner delays and investigate as required.
• Generate real-time reports with the most up-to-date information.
• Assist in identifying trends and operational key points for overall improvement.
• Attend all required operational briefings/calls.
• Meet individual, station, and system goals.
• Serve as a subject matter expert on safety, service, and procedures.
• Complete all required regulatory and Company documentation of activities.
• Participate in collateral projects.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience in Airport Operations or related background.
• Experience in project management initiatives and working cross-divisionally.
• Previous experience in a leadership role such as a team lead, service director, or supervisor position.
• Strong sense of ownership, understands operations, and how to translate knowledge to business goals.
• Continuous improvement mindset.
• Customer focus.
• Conflict resolution, accountability, teamwork, engagement/motivation.
• Safety orientation.
• Planning/multi-tasking.
• Strong written and oral communication skills.
• Decision-making with an ability to lead.
• Proficient in IT systems and common software appropriate to the work group.
• Experience leading and influencing a team and customer service experience.
• Must be flexible and willing to work any shift in a 24/7 operation including weekends, nights, and holidays.
• Must possess a valid state-issued driver’s license and acceptable driving record.
• Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Qualifications

Preferred Qualifications:

• Bachelor's degree or 4 years of relevant work experience.
• Computer skills including Microsoft Office (Outlook, Word, Excel).
• Experience leading Business Partners.
• Experience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center, or Business Office.

Pay

The base pay range for this role is $66,500.00 to $86,616.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays and paid time off.
• 401(k).
• Flight privileges.