Supervisor - Housekeeping

About Us

Join an Award-Winning Workplace Culture at Hilton, a global leader in hospitality. We deliver exceptional guest experiences while fostering an exceptional workplace for our Team Members. With a suite of world-class brands and a commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Responsibilities

• Supervise the housekeeping team: Lead, train, oversee, and evaluate unionized Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies.
• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program.
• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues.
• Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels.
• Delight our guests: Address special guest needs in a timely, friendly, and professional manner.

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.