Supervisor - Gastroenterology - Physician Practice

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

About the role

The Supervisor provides coverage and support, under the direction of the Director and physician(s) of the practice, coordinates and supervises clerical and/or clinical team members when assigned including but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Serves as liaison between the practice and the administration to ensure continuity of care for patients and to provide an optimal patient experience.

Responsibilities

• Prepares schedule for office for the month; ensures adequate coverage for all practice hours.
• Assists Director with the recruitment, supervision of certified medical assistance (CMAs) regarding adherence to policies and quality of work.
• Assists the Director with performance appraisals of CMAs.
• Collects, tabulates, and analyzes, from all clinicians, monthly statistics of productivity that is inclusive of revenue, patient volumes, and expenses.
• Maintains adequate timekeeping and schedules in PeopleSoft - MyWay for all employees.
• Prepares weekend schedule for practice/clinical operational hours.
• Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
• Develops and enforces team member work assignments and maintains masterwork schedules.
• Ensures that the daily collection of money is stored safely according to practice protocol.
• Monitors the flow of patients within the office and ensures that team members and patients are aware of delays.
• Works with Director in cascading and implementing goals and objectives.
• Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end-of-day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to team members.
• Serves as a liaison between the Director, the providers, and the team members.
• Coordinates activities between the clinical and clerical teams to promote teamwork, and facilitate intra-office communication and problem-solving.
• Ensures the office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
• Assists Director with addressing facility issues through coordination of property work orders and repairs as needed.
• Follows appropriate protocol for engaging vendors services with regards to establishing proper purchase orders, reviewing monthly invoices and ensuring timely payments have been processed.
• Adheres to HMH Organizational competencies and standards of behavior.
• Performs physical activities including: standing, walking, continuously moving around, kneeling, stooping, crouching, crawling or working in other unusual physical positions, climbing (including step stools and/or stairs) or balancing, stretching and/or reaching to retrieve/replace objects, pushing, pulling, lifting, and/or carrying heavy objects (20 lbs. or more) without aid of physical devices.
• Demonstrates dexterity and eye-hand coordination to perform activities that involve holding, positioning, manipulating, typing (keyboarding or data entry), etc.
• Uses visual ability to monitor instruments and computers, distinguish characters (letters, numbers, etc.), recognize colors, observe physical characteristics, etc.
• Uses hearing ability to recognize sounds, sound patterns, and/or other auditory stimuli.
• Demonstrates physical ability to react/respond quickly in emergencies, including life-threatening situations.
• Performs other duties and/or projects as assigned.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum 2-5 years experience within a medical office and/or health system.
• Must be experienced in reconciling account information.
• Moderate understanding of inventory.
• Computer skills including data entry, spreadsheets, etc.
• Excellent communication skills; leadership abilities, positive attitude, ability to multitask, organized and flexibility.

Qualifications

• Prefer 2-5 years of billing, coding, and collections experience.
• Supervisory experience preferred.
• EMR experience preferred.

Pay

Minimum rate of $73,153.60 Annually. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on labor market data, experience, education and certifications, skills, geographic location, internal equity, budget and grant funding.

Benefits

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Certain positions may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate, as well as shift differentials for work performed on evening, night, or weekend shifts.