Supervisor Fulfillment Labor Underground

At Prince Telecom, you will be responsible for a variety of tasks and projects of varying size and complexity. This position assists the Project Manager with large-scale projects and may take the lead on upcoming projects as assigned by the customer.

Benefits

• Weekly paychecks
• Paid time off, parental leave, and holidays
• Insurance (medical, prescription drug, dental, vision, disability, life)
• 401(k) with company match
• Stock purchase plan
• Education reimbursement
• Legal insurance
• Discounts on gym memberships, pet insurance, and more

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff
• Coordinate scheduling, assist dispatch with daily job routing, and ensure adequate staffing
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager
• Develop and implement procedures to better organize the team/department
• Assign duties, responsibilities, and scope of authority to technicians
• Assist in recruitment and training efforts
• Support warehousing and logistics as needed
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc.
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform field technician duties as needed, including carrying and climbing a ladder
• Perform other duties as assigned

Requirements

• Minimum of 1 year fiber optic or cable installation experience
• Perform mandatory job site inspections to ensure compliance with company safety policies
• High school diploma or G.E.D.
• Flexible schedule to accommodate a fast-paced, time-sensitive environment
• Ability to handle multiple tasks and last-minute changes
• Exceptional customer service skills

About the Company

Your career here is more than just a job—it's your pathway to opportunity. We provide hands-on training, a supportive environment, and responsive leadership to connect you to work with purpose. Our commitment extends beyond professional development to a safety-first culture that ensures you can perform your best with peace of mind.

We are an equal-opportunity employer committed to providing a work environment where everyone can thrive, grow, and feel connected.