Supervisor Fulfillment Center

About the role

The Warehouse Fulfillment Center Supervisor plays a crucial role in the Staples Supply Chain team, focusing on three main goals: delivering exceptional customer service, enhancing operational efficiency, and ensuring a positive workplace environment.

Responsibilities

• Motivate and manage hourly associates to achieve performance goals, productivity, accuracy, and quality control standards.
• Lead the team in daily, weekly, and monthly planning of departments.
• Make recommendations and improvements to department processes and procedures.
• Participate in the hiring, training, and coaching of associates.
• Evaluate department performance using operational reports and ensure expectations are met.
• Collaborate with the Fulfillment Center Team Manager and other management to operate within guidelines and achieve success.
• Ensure safe work practices and foster a strong safety culture.

Requirements

• Ability to accurately calculate and plan headcount to meet departmental objectives.
• Foster communication and teamwork among staff and collaborate with all team members for successful customer outcomes.
• Understand and use Fulfillment/Distribution technology, including WMS (if applicable).
• Able to adopt and follow safety procedures and promote a safe work environment.
• Show analytical thinking and problem-solving skills.
• Have an inclusive nature that seeks common ground, listens to others, and advocates for the best solutions for both customers and employees.
• Lead by example and maintain a growth mindset as a leader, customer advocate, and contributor.
• Comfortable working in a warehouse environment with seasonal temperature variations and able to open and close the building.
• Basic English language skills (verbal and written).

Qualifications

• High school diploma or equivalent (GED).
• At least one year of experience working in a warehouse environment.
• Ability to pass a drug screen to the extent legally permissible.

Skills

• Strong leadership and motivational skills.
• Excellent communication and teamwork abilities.
• Technical proficiency with Fulfillment/Distribution systems.
• Proven ability to solve problems and think analytically.
• Experience in a fast-paced, high-volume warehouse setting.
• Ability to work independently and as part of a team.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts.
• Company match 401(k).
• Physical and Mental Health Wellness programs.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Shifts vary, typically Monday through Friday.