Supervisor Food Service

About the role

This position serves as a leader and upholds the St Jude Culinary Standards and Values of Teamwork, Communication, and Professionalism. Overall responsibility will include leadership in patient services, retail operations, dish room/sanitation, purchasing/receiving, or Starbucks.

Responsibilities

• Supervise staff in accordance with all departmental and hospital policies and procedures.
• Ensure high quality of food, efficient production and service, including excellent sanitation in compliance with departmental sanitation standards.
• Interact closely with key stakeholders (e.g., Retail Manager, Executive Chef) to assist in production planning and waste reduction.
• Manage daily, weekly, and/or monthly reports; may assist with cost reduction programs.
• Research new techniques to be used in one's own area; stay updated with the latest trends in the food services industry.
• Lead and supervise teams; train, mentor, and guide team members, and ensure they have all the resources required to complete their assigned tasks.
• Exhibit empathy and professionalism in all interactions with patients, staff, and guests in the department.
• Make every effort to communicate clearly and efficiently with team members, ensuring efficient customer service.
• Supervise the daily duties of area staff, including verifying task sheets, break schedules, and timekeeping.
• Provide fast and efficient service recovery of guest comments.
• Ensure assigned staff attend all training and education sessions.
• Complete routine safety and compliance inspections to maintain the safest possible working environment.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Requirements

• High school diploma or GED required. Bachelor's degree preferred.
• 3+ years of relevant experience.
• Some experience implementing and monitoring food services policies, procedures, and programs.
• Experience supervising teams/resources/timelines within the area.
• Strong understanding of food services regulations, laws, and standards.
• Proven performance in earlier role.
• ServSafe Food Protection Manager or another American National Standards Institute-approved Food Protection Manager Certification within six (6) months of hire.

Skills

• Plans workload for team and gives clear instructions and expectations on delivery.
• Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
• Coaches and supports the development efforts of each team member.
• Leverages knowledge of processes, tools, and methodologies for best-in-class foodservice operations.
• Conducts research into food service techniques and initiatives to make improvements.
• Exhibits a good understanding of institutional and departmental administrative and safety policies and procedures related to food services operations and maintenance.
• Independently triages and handles technical issues, escalates as needed.
• Demonstrates physical fitness and is able to work in a stressful environment.
• Leads team meetings on an as-needed basis and effectively communicates with cross-functional teams for results.
• Understands and uses digital tools of communication as needed.
• Speaks up in meetings, raises concerns, and shares information with the team.
• Able to draw insights from different sets of data and quickly understand why issues are happening.
• Solves problems quickly by identifying the root causes.
• Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
• Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
• Defuses any unforeseen developments and problems by leveraging data analysis and insights.
• Maintains focus on goals.
• Drives engagement and ownership for the group to deliver ambitious results and solutions.
• Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within their own area.
• Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibiting a pleasing demeanor.
• Independently addresses complex customer needs and issues, escalates as needed.

Pay

$24.00 – $42.00 per hour