Supervisor, Field Service (Chromatography/Mass Spec)

About the role

Join the Thermo Fisher Scientific team and make a difference by enabling customers to find cures, to protect the environment, and to ensure food safety. Your work will have a real-world impact and provide satisfying career goals.

Division

Our company offers a comprehensive range of lab services, support, and supply management in one place. Our outstanding people can customize solutions to meet business needs, whether they require service for one instrument or support for all lab needs. To deliver service solutions without boundaries, programs are offered for all instruments, equipment, and laboratory supplies, regardless of vendor.

Description

As a Field Service Supervisor, you will lead all aspects of field service support, customer relationship management, and provide direct feedback to our Team. You will collaborate with multiple Service Teams to deliver technical expertise to customers, ensuring happiness and achieving high-quality results.

Requirements

• Minimum Education Requirement: BS and/or graduate degree in Sciences, Engineering, Electronics, or equivalent experience.
• Experience with development of a team or colleague mentoring preferred.
• Manage and develop a team of highly skilled engineers.
• Facilitate, develop, and strengthen customer satisfaction.
• Maintain team schedule, track service calls, assist management of parts inventories, and drive company revenue.
• Support your team in solving and diagnosing customer's issues by applying instrument performance reports, field representative documents, and diagnostic reports.
• Cook up coordination problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
• Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to help ensure that effective service is provided.
• Assure the timely and accurate completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, and other administrative tasks of your team.

Knowledge, Skills, Abilities

• Must have valid driver license.
• Ability to travel overnight within regional territory monthly.
• Ability to work outside regular business hours, and/or on-call work.
• Intensity, focus, and determination to drive success.
• Strong organizational skills and attention to detail.

Pay

The salary range estimated for this position based in New Jersey is $83,300.00–$111,100.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards