Supervisor, Field Service

About the role

The Field Services Supervisor oversees fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. This role involves guiding and supporting field teams, conducting quality control checks, resolving escalated customer issues, mentoring employees, coordinating team training, and facilitating cross-departmental collaboration.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Cook up team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Requirements

• Education: Associate degree in electronics, related field or equivalent
• Experience: 5+ years of field technician work experience, supervisory experience in a technical environment or equivalent
• Technical Skills: Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E
• Other: Valid driver’s license with satisfactory driving record per Spectrum standards

Qualifications

• Effective written and verbal communication with employees, customers and suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs, architectures and topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet and lift up to 90 lbs. using safety equipment
• Work with small components and differentiate between sizes and colors

Skills

• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet and lift up to 90 lbs. using safety equipment
• Work with small components and differentiate between sizes and colors

Benefits

Comprehensive benefits package that supports all aspects of employees' well-being at every stage of life, including health insurance, retirement plans, and paid time off.

Pay

The base pay for this position generally is between $60,900.00 and $97,700.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Schedule

Shift will be Tuesday-Saturday 12pm-9pm.