Supervisor, Field Service

About the role

A Field Services Supervisor at Spectrum is responsible for overseeing fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. The role involves guiding and supporting field teams, conducting quality control checks, resolving escalated customer issues, mentoring employees, coordinating team training, and facilitating cross-departmental collaboration.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Cook up team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Requirements

• Education: Associate degree in electronics, related field or equivalent
• Experience: 5+ years of field technician work experience, supervisory experience in a technical environment or equivalent
• Skills: Effective written and verbal communication, advanced understanding of TCP/IP stack and abstraction layers, advanced knowledge of network designs, architectures and topologies, basic knowledge using software tools to support operations, knowledge in basic network devices and appliances, proficient with personal computer and Microsoft Office applications, operate signal level meters, ohm meters and other test equipment, use handheld communication devices and applications, ability to use weight-bearing equipment safely within equipment limitations, climb up to 32 feet and lift up to 90 lbs. using safety equipment, work with small components and differentiate between sizes and colors

Qualifications

• Valid driver’s license with satisfactory driving record per Spectrum standards

Skills

• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum / telecommunications products and services

Benefits

Charter Communications offers a comprehensive pay and benefits package that supports all aspects of employees' well-being at every stage of life.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.