** Field Service Technician

About the role

DwyerOmega is seeking a dynamic professional to conduct repairs, run calibrations, troubleshoot electronics, and perform service trips to customer sites. This role requires excellent problem-solving skills, strong technical knowledge, and exceptional customer service abilities.

The ideal candidate will have excellent communication skills to explain technical concepts clearly to non-technical users and customers, and will thrive in various work environments. Electrical aptitude to solve diverse service problems is essential.

Responsibilities

• Troubleshoot, maintain, test, and calibrate industrial flow, level, and temperature measurement instrumentation at customer sites.
• Install, start-up, and commission instrumentation at customer locations.
• Manage routine tasks such as answering technical support calls, responding to post-sale product support emails, and traveling to customer sites for troubleshooting.
• Troubleshoot and maintain instruments interfacing with customer control systems, including DCS, PLCs, MMI, SCADA, and other industrial field control devices like pressure transmitters, thermocouples, and analyzers.
• Perform calibration and input operating parameters as defined by customer plant specifications, management, or engineers.
• Document field service visits via Field Service Reports and expense reports.
• Train FCI personnel, customers, and sales channel partners on the installation, operation, integration, configuration, service, and usage of FCI products.

Requirements

• Associate of Science or vocational training in electrical, mechanical, or instrumentation with relevant work experience.
• 1-3 years of progressive related work experience (commercial or military); 3+ years of experience with fluid dynamics, measuring instrumentation, and/or process controls is a plus.
• Proficiency with HART, Profibus, Modbus, or other digital bus communications.
• Excellent verbal and written communication skills, with the ability to explain technical information to non-technical users and customers.
• Ability to troubleshoot complex issues on various electronic components.

Physical/Travel Requirements

• Sitting and talking on the phone for extended periods, and using a computer keyboard.
• Field service trips may require extended periods of standing, walking, bending, lifting up to 50 lbs., gripping, wrenching, and twisting.
• May require climbing ladders, working in confined spaces, using man-lifts, climbing aloft harnesses, and working in or near nuclear plants.
• Ability to work overtime when required.
• Maintain a valid driver’s license with a clean driving record, a valid passport, and the ability to travel worldwide for extended periods (30-40% of the time).
• May be required to pass customer site credentials/background checks, such as for a TWIC card.
• Primarily 1st shift, but may change to 2nd or 3rd shift as needed.
• Must be well-organized and able to present professionally to customers in stressful situations.

Pay

$65,000–$75,000 per year.