Supervisor, Field Service
About the role
As a Field Services Supervisor at Spectrum, you will lead a team responsible for fulfilling installation and service tasks, ensuring that these meet customer expectations and company standards. Your role will significantly impact customer satisfaction through quality craftsmanship and robust team performance.
Responsibilities
- Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum's quality and safety standards.
- Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
- Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
- Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.
- Cook up cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures.
Requirements
- Education: Associate degree in electronics, related field or equivalent.
- Experience: 5+ years of field technician work experience, supervisory experience in a technical environment or equivalent.
- Qualifications: Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.
- Skills: Effective written and verbal communication, advanced understanding of TCP/IP stack and abstraction layers, advanced knowledge of network designs, architectures and topologies, basic knowledge using software tools to support operations, knowledge in basic network devices and appliances, proficient with personal computer and Microsoft Office applications, operate signal level meters, ohm meters and other test equipment, use handheld communication devices and applications, ability to use weight-bearing equipment safely within equipment limitations, climb up to 32 feet and lift up to 90 lbs. using safety equipment, work with small components and differentiate between sizes and colors.
Qualifications
- Experience: 1+ years of supervisory or leadership experience.
- Skills: Moderate knowledge of residential and commercial facility construction design/layout, basic knowledge of Spectrum / telecommunications products and services, TCB401.
Benefits
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Charter Communications offers a comprehensive pay and benefits package designed to reward employees for their contributions to the company's success, supporting all aspects of their well-being at every stage of life.
Pay
Details on pay are not specified in the provided job posting.
Schedule
Details on schedule are not specified in the provided job posting.