Supervisor, Field Operations

About the role

The Supervisor, Field Operations supports the Field Management team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management.

Responsibilities

• Be a Safety Leader to all technicians in your area.
• Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer.
• Perform installations, retrofits, and large-scale projects.
• Conduct regular site visits with technicians and assist Branch Manager in reviewing past performance and areas of concern; conducting training on customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.
• Assist technicians with major, unusual or difficult assignments and/or problems.
• Conduct quality-control reviews of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
• Train employees on technical skills, company processes and procedures, and safety rules and practices.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Perform vehicle inspections to ensure company property and tools are being used, maintained and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Ensure that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed.
• Complete material requisition forms and other related administrative activities.
• Demonstrate leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives.
• Serve as a resource to the sales staff on technical issues regarding products and services.
• Absorb administrative tasks and other duties as needed or assigned to meet customer needs.
• Perform service, maintenance, and installation work as needed or assigned.

Requirements

• High school diploma or GED with additional training and 10 plus years’ experience in HVAC.
• Demonstrated basic leadership skills.
• Demonstrated ability to train others in technical skills and effective customer service.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills in troubleshooting and repairing commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment with no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and stairs and to maneuver to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.