Supervisor, Field Operations

About the role

Brightspeed is seeking a Supervisor, Field Operations to lead and manage technicians in specific service areas, ensuring quality residential and business communications services are provided. This role requires managing the daily operations of both outside and inside plant network services, resolving issues with contractors, and fostering a team that exceeds customer expectations.

Responsibilities

• Manage technicians in specific service areas
• Develop and maintain a knowledgeable, customer-focused team
• Serve as the single point of contact between Brightspeed and Contractors
• Train, coach, and develop employees in new processes, quality standards, customer contact, safety, expense control, and technical skills
• Lead a team of technicians meeting attendance and performance standards
• Represent Brightspeed with customers and governmental agencies
• Collaborate with the union to achieve a win-win working relationship
• Motivate team for continuous improvement and achievement of maximum performance

Qualifications

• Bachelor's degree or equivalent experience
• 4+ years of experience managing teams within a telecom technical environment
• Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment
• Computer skills including Outlook, Excel, Word, and legacy systems
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and telecommunication industry
• Working knowledge of the splicing and construction process for the telecommunication industry
• The ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and focus on customer contact
• The ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure
• Experience negotiating timeframes for completion and meeting critical deadlines
• A willingness to work with other coworkers to complete job assignments

Company Description

Brightspeed is reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Why Join Us?

• Competitive compensation and comprehensive benefits
• Contemporary ways of working and a vibrant community
• Flexible work arrangements and technology to stay connected
• Equal opportunity employer committed to inclusion and belonging