Supervisor, Field Engineering (Albuquerque, NM)

Essential Functions

• Provide both general and technical training and guidance to team members who are accountable for the implementation and maintenance of program services for large government networks and systems.
• Provide onsite training and support to ensure team members are following and implementing proper program and company policies, procedures, and protocols.
• Ensure team resources are allocated effectively and efficiently to support program operational needs.
• Aid in objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
• Proactively obtain customer feedback and provide support and guidance to the team to ensure timely and quality customer services and serve as an escalation point-of-contact for unresolved problems from the Help Desk or NOCC.
• Install, repair, configure, test and complete preventative maintenance of personal computers, network equipment, and/or telecommunications equipment, and maintain records on repairs, down time, changes and updates.
• Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
• Travel (up to 100% at a time) to remote sites or outside assigned regions to assist with additional program or customer requests.
• Lift items up to 32lbs and use ladders and step stools to reach heights of approximately 10ft (3.04m).
• Ability to obtain a FAA Public Trust Security Clearance and may be asked to obtain and maintain active U.S. Government Security Clearance.

Qualifications

• Bachelor’s degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
• Experience working with fiber, Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications.
• Experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449.
• Experience with power testing, AD and DC including 3 Phase AC.
• Experience with the operation of the 24VDC & 48 VDC power supplies.
• Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards.
• Experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets.
• Experience with Microsoft or UNIX operating systems and the components of the MS Office Suite.
• CCNA, CCNP, A+, MCP or MCDST, Dell Certified on desktop and laptop.
• Experience with service dispatch centers.
• Experience with interfacing with the customer.