Field Operations Supervisor - Albuquerque, NM

About the role

As a Field Operations Supervisor you will be responsible for managing all Metronet outside field operations in the assigned geographic area ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.

Responsibilities

• Oversee the selection, hiring, and career development of all field technicians
• Help establish and maintain a standard for equipping technicians with tools and test sets
• Manage the company tools and test set inventory and quickly address ‘loss’ issues
• Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
• Manage workplace safety and provide safety training to employees as required
• Manage both the productivity and quality of work down to the individual employee level
• Assure that all technicians exhibit a ‘customer friendly’ attitude promoting Metronet’s commitment “to serve with passion” and deliver an excellent customer experience
• Monitor quality control of installation work – conducts on-site QC surveys for compliance with Metronet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports
• Resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint
• Procure and coordinate installation activities of contractors as needed to meet work flow requirements
• Develop and maintain a district out-of-hours call out schedule
• Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
• Assist the video and network engineering teams with the planning of all Metronet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout
• Support the monitoring and maintenance of all hub site electronics and peripheral systems
• Assist with troubleshooting equipment failures and service affecting problems
• Rapidly respond to any security or equipment alarms
• Support Outside Plant with repair and maintenance activities
• Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
• Provide assistance as needed with OSP repair and restoration activities
• Review all underground plant locate requests for Metronet facilities and ensures accurate locating of subject facilities are completed timely
• Ensure OSHA, NESC, NEC, and Metronet safety regulations and precautions are followed for all work activities
• Keep up-to-date with FCC and other regulatory