Field Service Technician, Albuquerque, New Mexico

Core Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems
• Diagnose, service, and resolve hardware and software issues
• Implement preventive maintenance programs
• Perform installations, repairs, calibrations, and provide sales support
• Maintain accurate documentation of service activities and inventory
• Participate in ongoing training and professional development
• Manage company assets (vehicle, tools, inventory) responsibly

Required Qualifications

• 24x7 on-call experience in a customer-facing/field service environment
• Experience with computer electronics, Windows OS, and networking
• CompTIA A+ Certification
• Medical device or electromechanical device service/repair experience
• Customer Support Certification
• Valid driver's license meeting BD's auto safety standards

Preferred Qualifications

• Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
• Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
• Prior customer support center experience or training
• Military Bio-Med experience
• Automated Teller Machine (ATM) service experience
• Ability to work independently with minimal supervision
• Strong mechanical, computer, verbal, written, and time management skills

Physical Requirements

• Ability to lift 70 lb. objects from floor to chest level
• Proficiency with powered tools (drills, screwdrivers) and manual tools
• Sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts
• Push and pull heavy objects on casters
• Carry a 40 lb. pack on back or shoulder for up to 1 hour
• Drive for up to 6 hours, including in adverse weather conditions
• Climb portable ladders and step stools
• Pass respirator fit test and medical evaluation (may be required for certain service tasks)