Supervisor, Export Documentation

About the role

Location: Boise, ID. This position is responsible for driving full ownership and successful execution of the Boise Export Documentation process. Assist the Manager in developing policies and procedures to ensure optimal bill of lading production and high-quality documentation services for internal and external customers. Employ root cause analysis to continuously improve accuracy, resolve operational friction and ensure complete follow-through on all departmental deliverables. Direct oversight of 5-7 specialists handling escalation and problem resolution.

Responsibilities

• General responsibility and accountability for 6+ documentation representatives
• Manage all aspects of bill of lading production with strict adherence to accuracy and deadlines
• Drive complete ownership of issue resolution, performing root cause analysis on recurring documentation errors or process bottlenecks to implement lasting solutions
• Demonstrate consistent follow-through on all customer inquiries, internal commitments and operational action items from inception to final closure
• Assist on-shore and off-shore offices as necessary to maintain seamless workflow continuity
• Ensure employees within the Export Documentation group are equipped with ample knowledge to provide accurate information to both internal and external customers
• Monitor and respond to internal and external customer requirements to ensure complete customer satisfaction
• Ensure the Manager is provided a daily recap for departmental awareness
• Work across the organization to understand, influence and implement service strategies that support existing and new products.
• Available for holidays, weekends, extended hours and travel as needed

Requirements

• Supervisory experience preferred
• Minimum 2+ years function-related experience
• Bachelor’s Degree preferred

Skills

• Management of staff: delegation, performance coaching, feedback
• Adapts to change and prioritizes for high-end results
• Strong orientation toward supervising/managing staff to achieve high levels
• Ability to evaluate data, analyze and problem solve
• Ability to evaluate operational metrics, analyze root causes of documentation errors, and execute effective solutions
• Ability to multitask and prioritize
• Responsive, dependable, and follows through
• Good knowledge of bill of lading requirements, rating and regulatory compliance
• Provides exceptional service to internal and external customers with accuracy, efficiency and effectiveness
• Strong interpersonal skills
• Strong, accurate data entry skills
• Exceptional verbal and written communication skills; confident communicating with cross-functional teams, global offices, and external clients

Benefits

• Hybrid working arrangements
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

Pay

Salary range: $56,000.00 to $87,500.00

Schedule

Hybrid work-from-home/office model with at least three days in the office weekly (e.g., Tuesday, Wednesday, Thursday in office; two days remote).