Supervisor Engineering, Optimus Technicians

About the role

Lead a large team of 20+ Engineering Technicians within the Humanoid AI Robot team who support and sustain the research and development of our prototype robots and sub-systems. You’ll oversee the team building and repairing the first iterations of the machines that make the machines, including highly actuated and electronically/computationally dense robots. This role blends leadership of large teams operating in a 24/7 capacity—creating efficient shift schedules—with hands-on responsibilities in analysis, testing, and documentation. Projects are open-ended and often come with limited up-front guidance.

Responsibilities

• Achieve daily, weekly, and monthly goals, ensuring excellence in customer service, team management, operations, and financial performance.
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements.
• Inspire and develop your team, foster a positive work environment, provide regular feedback, and coach team members for growth.
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency.
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue.
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture.
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures.

Requirements

• Bachelor’s Degree or equivalent experience.
• Ability to travel up to 75%.
• Prior leadership experience in a service-focused industry; automotive expertise is not required.
• Experience leading large teams.
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
• Experience running complex processes using Lean or other techniques.
• Valid driver’s license.

Must have a broad background leading teams in Mechatronics, Industrial, Automotive, Precision Medical Device, Maintenance, and/or Testing. Must be a self-starter and efficiently work independently as well as in team environments.

Benefits

• Medical plans with $0 payroll deduction.
• Family-building, fertility, adoption, and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both with options for $0 paycheck contribution.
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company-paid Basic Life, AD&D, short-term, and long-term disability insurance (90-day waiting period).
• Employee Assistance Program.
• Sick and vacation time (flex time for salary positions, accrued hours for hourly positions) and paid holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight loss and tobacco cessation programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

Pay

Expected compensation: $120,800 - $181,200/annual salary + cash and stock awards + benefits. Pay offered may vary depending on market location, job-related knowledge, skills, and experience. The total compensation package may also include other elements dependent on the position offered.