Supervisor Donor Services

Responsibilities

• Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling.
• Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures.
• Projects workflow, prioritizes duties, troubleshoots, and problem solves.
• Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public.
• Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable.
• Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current.
• Works in all technical capacities as needed.
• Ensures donor related documents are complete and accurate, as applicable.
• Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable.
• Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing:
• Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director.
• Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel.
• Makes sure test analyses and specimen examinations are done to ensure that acceptable levels of analytic performance are maintained.
• Ensures remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications, policies, and procedures.
• Guarantees that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning.
• Provides orientation to all collection personnel.
• Annually evaluates and documents the performance of all testing personnel.
• Evaluates new personnel initially and at six months.
• Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable.
• Prepares/administers annual performance appraisals for assigned staff.
• Makes recommendations about scheduling and/or monitoring of associate’s work assignments and promotional opportunities.

Qualifications

• Education: High School Diploma or equivalent required. Bachelor's Degree preferred.
• Experience: Previous experience in customer service required. 1-3 years supervisory experience required.
• Skills: Excellent customer service, interpersonal, oral and written communication skills required. Ability to express oneself clearly/effectively in written and oral form. Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary. Ability to handle sensitive or confidential information discreetly.
• Knowledge: Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements. Ability to multi-task while paying close attention to detail. Well-groomed, professional appearance. Ability to work in a positive manner under pressure in a fast-paced environment. Ability to work well with others as a team member required. Must be accessible by phone and email. Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications.