Donor Information Supervisor

Responsibilities

• Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership.
• Actively supports staff success by facilitating one-on-one meetings, providing data-driven feedback, identifying opportunities for growth, and continuous coaching.
• Drives departmental process improvements to increase efficiency and quality of work.
• Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload.
• Develops, monitors, and provides training to new hires and continued training for the entire department.
• Troubleshoots problems and resolve issues as they arise with a high level of customer service.
• Counsels on donor charts and disposition donors in electronic system for release into production, rejection, or response to Medical Directors' requests for additional information.
• Liaises with both internal and external customers to provide requested donor-related information and resolves issues.
• Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process.
• Supports the company and departmental quality and business objectives and initiatives.
• Coordinates staff scheduling to ensure appropriate coverage for the department.
• Supports the development and monitoring of quality and business metrics as requested.

Requirements

• Education: Associate Degree.
• Experience: 3+ years of experience in medical records or related field. Previous organ, tissue or eye donation/processor experience required. 1+ years of leadership experience. 1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity.
• Certification: Certified Tissue Banking Specialist (CTBS).

Skills

• Excellent verbal and written communication.
• Microsoft Office Suite.
• Donor Screening.
• Team Development.
• Broad knowledge of Lean Six Sigma Methodologies.

Travel

Up to 25%

Physical Requirement

• Move or lift objects up to 25 pounds.
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays.
• Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.).

Working Environment

Onsite: Office environment with assigned workstation.